Singer Sri Lanka PLC, the country’s number one consumer durables retailer has innovatively advanced its customer service provision using latest digital mobile tech.
Singer has rolled out its latest app ‘Singer Care’, which supports its customers in all their Singer repair needs and stands ready to take Singer product service requests around the clock.
Available on Google play store and Apple store, Singer Care app enables customers to get their products serviced or repaired from the comfort of their homes. With this innovative app, booking a technician is just a few clicks away with a reward of hassle free services in return.
Commenting on the newly launched app, Chief Executive Officer of Singer, Mahesh Wijewardene said: “As a brand which stands for strong customer care, Singer always empowers its customers with innovative solutions and support. This On-demand service app is the latest offering to our customers who need various kinds of repairs performed without any delay. With this new app, we have ensured that this exclusive service is available island-wide for the convenience of Singer customers everywhere.”
Singer Care app has a host of repair services on offer for most Singer appliances-from Refrigerators, Televisions, Computers, Furniture, Air conditioners, Washing machines, Industrial machines, Water pumps to a variety of electric equipment. It is a fully-fledged app that allows customers to follow up on service requests and ensure that their service needs are fulfilled on-time. All services shown in the app are carried out by well trained and qualified Singer technicians.
The app is designed in Sinhala, English languages (soon to appear in Tamil), with built in features for easy navigation. Once the app is downloaded, the user needs to create an account with a simple registration process using a One Time Password (OTP) sent to their mobiles. The user can then follow the simple steps within the app to place an order. The app also offers an option to rate the services provided by Singer technicians.
Singer Sri Lanka PLC is the leader in Sri Lanka’s consumer durables market and is renowned for offering a wide range of top-quality local and international brands to its growing number of consumers across the country. With over 430 retail outlets, a strong dealer network and E-commerce platform (www.singer.lk), Singer owns a portfolio of over 600 electronic items, 1200 home appliances and boasts more than 50 internationally renowned brands.
1. Newly launched Singer Care App interface